Lost Files & Photo Recovery
£79
For missing or deleted files on otherwise working devices. Recovery cannot be guaranteed. Any charge if files cannot be recovered is agreed before work starts.
Help finding missing documents and recovering accidentally deleted files or photos from otherwise working computers and storage devices, where recovery is possible.
Which service fits?
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Files missing, device working
Lost Files & Photo Recovery helps with deleted photos, misplaced documents and straightforward file access problems on otherwise working devices. -
Storage inaccessible or behaving badly
Hard Drive & SSD Data Recovery is for recovering files from problematic storage. It does not include repairing the computer or replacing the drive.
What you’ll get
- A clear diagnosis of what happened (moved, deleted, OneDrive, new location, device issue)
- Help locating missing documents/photos across common places
- Straightforward recovery attempts for deleted files or files lost after software problems or updates, on otherwise working devices
- Checks of external drives and backups (if you have them)
- Practical organisation so it's easier to find things next time
- Advice on a simple backup plan to reduce future risk
Ideal if...
- Photos or documents have 'disappeared'
- You can't find downloads or saved attachments
- OneDrive is involved and you're not sure what's local vs cloud
- You changed device recently and things aren't where you expect
- You're worried something important has been deleted
- Files went missing after a software problem or update, but the device still works normally
Not ideal if...
- A faulty or inaccessible hard drive, SSD, USB stick or memory card: choose Hard Drive & SSD Data Recovery
- Advanced clean-room data recovery from a physically failed drive
- Ransomware-encrypted files requiring specialist recovery
- Recovering data from severely damaged phones (specialist)
What I need from you
- The device (and charger)
- Any external drives/USB sticks you use
- A rough description of what's missing and when you last saw it
Booking Information
Duration
Typically 90 minutes
Availability
Reply within 24 hours
Getting started
To make sure this is the right fit, I'll ask a few quick questions:
- Which device? (PC/Mac/phone/tablet)
- What's missing?
- Do you use OneDrive, iCloud, or Google Drive?
You can provide these details when you enquire here.
Also consider
If this isn’t right
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Not sure?
If you’re unsure whether this is the right fit, I'm always happy to chat first. No pressure.