Clear, up-front pricing

Home visits are £65 for the first hour, then £30 per additional 30 minutes. If something looks bigger, I’ll pause and explain the options before we continue.

Home visit (first hour)

£65

Includes travel + first hour. Most visits wrap between £65–£95.

Extra time

£30 / 30 mins

Charged in half-hour blocks, only if you approve keeping going.

Remote support

£45 / 45 mins

Then £15 per extra 15 mins. Handy for follow-ups and quick fixes.

Half-day & day blocks

£165 / £300

Half-day (up to 3h) £165. Day block (up to 6h) £300 for smart homes, office setups or multi-task visits.

Looking for help buying new kit?

The rates above are for support and troubleshooting. My Tech Concierge service (for choosing and setting up new devices) uses simple fixed-price packages.

See Concierge Packages

Key details

  • No surprises: If a job looks like it’ll take longer than expected, I’ll explain the options before we continue.
  • Parts & Software: You pay for these directly (or reimburse me). I’ll always agree the cost with you before ordering.
  • Payment: Bank transfer, cash, or contactless card/phone.

Collect / Repair / Return Service

For jobs that take hours (like reinstalling Windows, data recovery, or virus scans), it’s often cheaper and easier for me to take the device away and bring it back fixed.

  • What I collect: Laptops, desktop PCs, gaming PCs.
  • What I don’t fix: Liquid damage, board-level soldering (micro-soldering), or cracked phone/tablet screens.
  • Timeframes: Typically 24–48 hours for diagnosis and software fixes. If parts are needed, it depends on delivery times.
  • Parts: You pay for parts directly (or reimburse me). I’ll always agree the cost with you before ordering.
  • If it’s not worth fixing: I’ll tell you honestly. You just pay for the diagnosis/time spent (usually the first hour fee), and I can help you choose a replacement and move your data.

What do you need help with?

Wi-Fi & Broadband

Improve coverage indoors, garden offices and extensions.

See Wi-Fi help

Printer Problems

Fix Wi-Fi printers, drivers and paper feeds.

See printer help

Email Setup

Sync Outlook, Gmail and business accounts everywhere.

See email help

Smart Home

Doorbells, thermostats, lighting and routines that stay reliable.

See smart home help

Slow Laptop / PC

SSD upgrades, clean-ups and honest repair vs replace advice.

See laptop help

Gaming PC Help

Balanced builds, tidy upgrades and crash diagnostics.

See gaming help

Get in touch

Ready to get it sorted?

Message me any time. I usually reply within one working day.

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Mobile 07345 198 928
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WhatsApp 07345 198 928
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Email martyn@marpletech.co.uk
Available: Mon–Sat, 8am–7pm

Send a message

No such thing as a silly question.

Why people pick Marple Tech Help

Calm, insured support from the same person all the way through — no sales agenda, no disappearing acts.

  • Fully insured home visits with tidy, careful work
  • Plain-English updates so you always understand the plan
  • Transparent pricing agreed before parts or extra time
  • Data handled like it’s my own thanks to legal + teaching background
  • One point of contact — me, from first message to sign-off

What happens next

1

Get in touch

Call, WhatsApp, email or the form below — whatever’s easiest. I reply within one working day.

2

Plan the fix

I’ll ask a couple of quick questions, confirm the likely time/cost, and book remote help or a visit.

3

Job done

Most call-outs wrap up in 60–120 mins (£65–£95). If it needs longer or parts, you’ll know before we continue.