Virus & Scam Clean-Up

What you’ll get

• Pop-ups and fake warnings removed (where possible)
• Browser settings cleaned (notifications, start pages, permissions)
• Suspicious extensions/apps removed
• A safety check of antivirus and key Windows/macOS security settings
• Plain-English explanation of what caused it
• Simple steps to reduce future scam exposure

Ideal if...

• A pop-up says you're infected and it won't go away
• Your browser keeps redirecting to weird pages
• You're seeing lots of ads, alerts, or 'warning' screens
• You clicked something and now things feel 'off'
• You want reassurance and a proper clean-up

Not ideal if...

• Forensic investigation after financial loss (we can advise next steps, but not trace funds)
• Ransomware-encrypted files requiring specialist recovery
• Business-wide security incident response

What I need from you

• The computer and its power cable
• If possible: a photo of the warning message
• A note of what you clicked just before it started (if you remember)

Getting started

To make sure this is the right fit, I'll ask a few quick questions:

• Which device is it? (PC/Mac/laptop)
• What are you seeing?
• Did you enter any passwords or payment details?

You can provide these details when you enquire here.

Also consider

If this isn’t right

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