Email Move

From £59

Moving on from an ntlworld, blueyonder, Virgin Media or other broadband email address? Keep it with its new provider, or move to an address that stays with you, without losing years of messages or locking yourself out.

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Keep your address or move on?

  • Choose Keep your address
    if your old address is registered everywhere and you’d rather pay to keep it. Virgin Media customers can move to Junara, and I’ll help you through the sign-up and get everything reconnected.
  • Choose Move to a new address
    if you want an email address that stays with you whichever broadband provider you use, now or in the future.
  • Not sure yet?
    Get in touch and we can talk it through first. My Help Hub guide to the Virgin Media email changes also covers the pros and cons of each route.

Choose your level of help

Keep your address

£59

Around 60 minutes

  • Check the Virgin Media message is genuine and note your deadline
  • Work out which addresses are separate mailboxes and which are aliases
  • Sign up with Junara together, including the text code and authenticator app
  • Email reconnected on your phone, tablet and computer
  • A note of when your free period ends and how to cancel
Book this option

Move to a new address

£89

Around 2 hours

  • A new Gmail or Outlook.com account with two-step verification and recovery details set
  • Old emails and contacts copied across, plus any mail stored only on your computer backed up
  • The new address set up on up to three devices
  • Forwarding from the old address switched on for the changeover
  • A printed list of accounts to update, most important first, with the first few done together
  • A short remote check-in a few weeks later to catch anything still going to the old address
Book this option

Extras

  • Second mailbox at the same visit: £39
    For households where two people each have their own mailbox. Same visit, same devices where shared.

What you’ll get

  • A clear decision on whether to keep your old address or move on
  • Old emails and contacts kept safe
  • Email working properly on your computer, phone and tablet
  • Two-step verification and recovery details set up properly
  • A plain-English note of what happens next

Ideal if...

  • You have an ntlworld, blueyonder, virgin.net or virginmedia.com address
  • You’ve had a message from Virgin Media about moving to Junara
  • Your email address belongs to a broadband provider you might leave
  • You’ve used the same address for years and are worried about losing things

Not ideal if...

  • Business email or email on your own domain name (quoted separately)
  • Mailboxes too large for a free Gmail or Outlook.com account (quoted separately)
  • Recovering email that has already been deleted
  • Logging into your bank or HMRC accounts for you (I’ll guide you while you do it yourself)

What I need from you

  • Your old email address and password, or access to it on a device
  • The message from Virgin Media, if you’ve had one
  • Your computer, phone and tablet
  • Your mobile phone to hand for security codes

Booking Information

Duration Typically 120 minutes
Availability Reply within 24 hours

Getting started

To make sure this is the right fit, I'll ask a few quick questions:

  • What does your current email address end in? (e.g. ntlworld.com, virginmedia.com, btinternet.com)
  • Are you hoping to keep your address or move to a new one?
  • How many mailboxes need sorting? (e.g. one each for two people)

You can provide these details when you enquire here.

Also consider

Email & Account Rescue

Data Transfer

Phone & Tablet Concierge

If this isn’t right

Tech MOT

Popular add-ons

Security Shield

Not sure?

If you’re unsure whether this is the right fit, I'm always happy to chat first. No pressure.

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