Frequently Asked Questions

Where available, yes. It depends on your area, the type of issue, and what’s already booked in. Message me with what’s happening and your postcode, and I’ll tell you the earliest realistic slot.

I mainly cover Marple, Stockport, and nearby areas. If you’re a bit further out, message me — I’ll confirm availability and (if needed) agree a small travel fee upfront.

Everything is fixed price. Tell me what’s going on (and which devices you’re using) and I’ll quote a price before we book.

I’ll stop, explain what I’ve found, and agree a new fixed price with you before I do any extra work. No surprises.

A “job” is the specific issue(s) we agree up front at the fixed price. If you’ve got a list of small niggles (printer, email, slow phone), tell me in advance and I’ll quote a fixed price for the bundle so we can often get it all done in one visit.

I would rather not, but if it’s genuinely the quickest sensible option I'll tell you. If remote is suitable, I’ll quote a fixed price for the session. Most jobs are best done in person.

I use secure software to view your screen and fix issues while we talk. You have to grant permission each time — I can’t access your computer without you knowing.

Bank transfer, cash, or contactless card/phone.

I don’t charge for travel within my standard area (Marple, Stockport, and surrounding areas - pretty much the SK postcode area). If you’re further afield, I’ll agree a small travel fee upfront. If parking at your property is difficult or paid, please let me know so I can plan.

Yes — upgrades, fault-finding, and sensible part choices for your budget. Getting advice with gaming PCs is really important as many are sold as 'gaming PCs' when they're not suitable for the latest games.

Yes — iPhone/Android, iPads/tablets, printers, streaming boxes, smart speakers, cameras, doorbells, and the usual “why won’t this connect” problems.

Absolutely. I treat your data with total professional confidentiality (I’m a former solicitor, so I take this seriously). I never look at your personal files unless it’s strictly necessary for the job (e.g., checking a backup worked), and I’ll always ask first. You’re welcome to stay with me while I work.

If we buy new parts (like a hard drive, mesh kit, or router), they come with the manufacturer’s standard warranty. My labour/setup is guaranteed for 30 days — if the exact same issue comes back, I’ll fix it for free. If it’s a new/unrelated issue, I’ll explain what’s changed and quote separately.

Yes. I know people work during the day, so I offer evening and weekend slots at no extra cost.

Life happens. Please give me 24 hours’ notice if possible so I can offer the slot to someone else. If it’s last-minute, just message and we’ll rearrange.