Frequently Asked Questions
Do you offer same-day visits?
Where available, yes. Message with the issue and your area and I’ll tell you the earliest realistic slot.
What if it’s bigger than expected?
I’ll pause, explain options, and agree a clear quote before doing anything extra.
Do you do remote support?
Sometimes — if it’s genuinely the quickest sensible option. Many Wi-Fi and setup jobs are best done in person.
How do you take payment?
Bank transfer, cash, or contactless card/phone.
Can you help with gaming PCs?
Yes — upgrades, fault-finding, and sensible part choices for your budget.
Do you charge for travel or parking?
I don’t charge for travel within my standard area (Marple, Stockport, and nearby villages). If you’re further afield, I’ll agree a small travel fee upfront. If parking at your property is difficult or paid, please let me know so I can plan.
What counts as a “job”?
Anything from a quick Wi-Fi fix to a full day of smart home setup. If you have a list of small niggles (printer, email, slow phone), we can often tick them all off in a single one-hour visit.
How does remote support work?
I use secure software to view your screen and fix issues while we talk on the phone. You have to grant permission each time — I can’t access your computer without you knowing.
Is my data safe?
Absolutely. I treat your data with total professional confidentiality (I’m a former solicitor, so I take this seriously). I never look at your personal files unless it’s strictly necessary for the job (e.g., checking a backup worked), and I’ll always ask first.
What about parts and warranties?
If we buy new parts (like a hard drive or router), they come with the manufacturer’s standard warranty. My labour/setup is guaranteed for 30 days — if the exact same issue comes back, I’ll fix it for free.
Do you work evenings and weekends?
Yes. I know people work during the day, so I offer evening and weekend slots at no extra cost.
What if I need to cancel?
Life happens. Please just give me 24 hours’ notice if possible so I can offer the slot to someone else.
Get in touch
Ready to get it sorted?
Message me any time. I usually reply within one working day.